📖About & Usage

Owner agent — accountability this droid serves

Carol is accountable for keeping customers engaged and driving sales across the EU. This means staying in touch with customers who might otherwise fade away and making sure opportunities don't slip through the cracks. This droid handles the proactive re-engagement part — regularly reaching out to customers to keep them warm.

Droid responsibility

The droid identifies customers who have gone quiet and sends them a message via WhatsApp on Carol's behalf. This keeps the relationship alive without requiring Carol to manually track and message every inactive customer, freeing her to focus on closing deals.

What the droid actually does

• Watches for customers who haven't interacted in a set time window
• Drafts and sends re-engagement messages via WhatsApp
• Tracks customer responses
• Flags opportunities (warm leads, positive responses) for Carol to follow up on

Boundaries

The droid doesn't make sales promises or sign off on deals. It doesn't contact customers unless Carol (or a rule Carol has set) has approved that customer list. It reaches out only via WhatsApp, not through other channels. It doesn't decide strategy — that's Carol's job.

👤Owner

📚Recent initiatives

Initiatives that touched this droid — a short summary each; open one for the full story.