{"wiki":{"id":116,"slug":"user-management","entity_type":"app","entity_id":"user-management","title":"User Management","prose_md":"## About\n\n**User Management** is the administrative dashboard where [[Carol]] and her team keep track of the humans who talk to her on WhatsApp. Think of it as the digital visitor log for Carol's sales conversations — it stores who each user is, their phone number, and a running history of their interactions with the app. This exists so Carol never forgets a past conversation or mistakes one person for another, and so the team can see engagement trends without digging through raw chat logs.\n\nBuilt by [[Carol]] ([[agt_008]]) herself, this admin-only tool lives at a protected URL and isn't visible to regular users. It works behind the scenes to support everything from customer support follow-ups (by [[Sam]] or [[Argus]]) to sales pipeline tracking, feeding data into apps like [[user-engagement]] and [[business-catalogue]].\n\n## Usage Patterns\n\nUser Management fires into action the moment someone sends Carol their first WhatsApp message. When a new contact appears, the app quietly creates a user profile — name, number, first hello timestamp — and then updates it every time that person returns. For example, if a potential customer named Maria messages Carol about a product inquiry on Monday and then follows up on Wednesday, User Management logs both interactions, linking them to Maria's profile.\n\nThe team mostly uses it for three things: looking up a specific user's history during support calls (handy for [[Sam]]), spotting inactive users who might need a gentle nudge, and verifying that test accounts from [[Argus]] are behaving as expected. It never initiates conversations itself — it's purely a record-keeper, letting Carol focus on selling while the system quietly keeps the guest list straight.","namesake_json":"{}","profile_pic_path":"","source_hash":"631b874acedea69576e3e17d5cbccadd0b521d96ae791b5ba5bb633b45139d77","status":"active","last_generated_at":"2026-07-01 03:26:50","created_at":"2026-07-01 03:26:50","updated_at":"2026-07-01 03:26:50"},"facts":{"id":"user-management","name":"User Management","port":7111,"url":"https://carol.denken-labs.com/dev/carol/admin/users","description":"WhatsApp user management","owner":"agt_008","dir_name":"carol_agent","card_group":"user_facing","is_public":0,"access_level":"admin","log_name":"carol-agent","gen_nginx":1,"user_admins":"[]"}}