{"wiki":{"id":99,"slug":"quality-scorecard","entity_type":"app","entity_id":"quality-scorecard","title":"Quality Scorecard","prose_md":"## About\n\n**Quality Scorecard** is Carol's at-a-glance dashboard for understanding how well each service is performing against quality standards. Every service in the ecosystem receives a **maturity score out of 10**, calculated and maintained by the Maturity Assessor (a component of the Maturity Scoring block). Think of it as a report card — but instead of grades in maths and science, it tracks how mature and reliable each service's processes are.\n\nThe app doesn't just show a static number. It tracks the **trend over time**, so you can see whether a service is improving, plateauing, or slipping. It also surfaces live **Process Health** data drawn from the Quality RSI loop — a continuous feedback cycle that monitors how well quality processes are actually working in practice. The whole thing is owned and overseen by [[agt_043]], Carol's Head of Quality Management.\n\n## Usage Patterns\n\nQuality Scorecard is typically used during quality reviews, service assessments, and operational check-ins. For example, if [[agt_024]] wants to understand whether a particular service has been trending upward after a recent improvement initiative, she can open the scorecard and see both the current maturity score and its historical trajectory — no digging through raw data required.\n\nIt also plays a role in prioritisation: teams can compare maturity scores across services to decide where to focus improvement effort next. If a service is sitting at 4/10 while others are at 7 or 8, that's a clear signal. The live Process Health feed means the scorecard stays current rather than relying on periodic manual assessments, making it a reliable window into quality posture at any moment. Access is restricted to authenticated users within Carol's ecosystem.","namesake_json":"{}","profile_pic_path":"","source_hash":"97bf3b8ceddc77f6902507c8266d8d2ae2868c830b82382b2bcd73ac605f7fd9","status":"active","last_generated_at":"2026-06-29 03:32:45","created_at":"2026-06-29 03:32:45","updated_at":"2026-06-29 03:32:45"},"facts":{"id":"quality-scorecard","name":"Quality Scorecard","port":7263,"url":"/dev/quality-scorecard/","description":"Master quality hub: every service, the metrics measured for it, each with a target and a Met/Not-Met status, linking to the app that measures it. Owned by Prometheus.","owner":"agt_043","dir_name":"quality_scorecard","card_group":"quality","is_public":0,"access_level":"auth","log_name":"","gen_nginx":1,"user_admins":"[]"}}