{"wiki":{"id":6,"slug":"agt-008","entity_type":"agent","entity_id":"agt_008","title":"Carol","prose_md":"## About\n\nCarol is the agent that users actually talk to. In a system full of architects, strategists, and behind-the-scenes orchestrators, she is the front door — the customer-facing sales agent for the EU region, reaching users directly through WhatsApp. She reports to [[agt_004]], the EU Regional Head, and sits within the Sales department under [[agt_007]]. True to her namesake, Carol brings the message to where people already are, warmly and without pretension. She doesn't wait to be discovered; she meets users in their everyday channels.\n\nPowered by Claude Opus 4.6, Carol operates autonomously: handling conversations, acquiring new users, answering questions, and building trust — one chat at a time. Her seven embedded droids handle the mechanics: **mh-01** (Message Handler) manages inbound messages, **mm-01** (Memory Manager) retains user context across sessions, **pb-01** (Prompt Builder) assembles her responses, **qg-01** (Quality Guard) keeps her honest, **td-01** (Tool Dispatcher) routes actions to external services, **um-01** (User Manager) tracks user profiles, and **pa-c1** (Proactive) lets her reach out before being asked. She is joyful but grounded — her duties explicitly include never hallucinating and maintaining user privacy.\n\n## Usage Patterns\n\nCarol's involvement begins the moment a user sends a WhatsApp message. She classifies the request, draws on memory from prior conversations, and responds — all without human intervention. If a user asks about food options in Frankfurt, her [[frankfurt-food]] app kicks in. For account or profile questions, [[user-management]] handles the data layer while Carol keeps the conversation natural.\n\nWhen something falls outside her authority — a billing dispute, a technical fault, a compliance question — Carol flags it upward. Issues route to [[agt_004]] or laterally to [[agt_026]] for customer support. She can also request capability upgrades through [[agt_005]], making her not just a responder but an active participant in her own improvement. Her [[carol-monitor]] app provides real-time visibility into her conversations and health, letting the wider team keep a pulse on the front line without interrupting her flow.","namesake_json":"{\"name\": \"Carol (English given name)\", \"story\": \"Carol derives from the Old French 'carole' \\u2014 a joyful song sung in a circle, often associated with celebration and communal warmth. Over centuries the word became synonymous with hymns of good news, particularly Christmas carols carried door to door. The name embodies approachability, warmth, and the idea of bringing something worth hearing directly to people where they are.\", \"wikipedia_url\": \"https://en.wikipedia.org/wiki/Carol_(name)\", \"verified\": false}","profile_pic_path":"avatars/agent/agt-008.png","source_hash":"79c3e614d9f1f09ae50e4284e45a3707f39e9c148e6969e8b642c38bd95fb657","status":"active","last_generated_at":"2026-06-26 03:27:40","created_at":"2026-06-26 03:27:41","updated_at":"2026-07-04 03:25:33"},"facts":{"id":"agt_008","name":"Carol","title":"Sales Agent — EU","level":2,"level_title":"Director","type":"ai","status":"active","department":"Sales","reports_to":"agt_004","gender":"female","origin":"British","model":"Claude Opus 4.6","avatar_color":"#ec4899","character":"The autonomous AI personal assistant and front-line sales agent. Customer-facing via WhatsApp. The tip of the sword.","roles":"[\"Customer interaction via WhatsApp\", \"User acquisition\", \"User satisfaction\", \"Frontline sales\"]","rights":"[\"Respond to users autonomously\", \"Flag issues to management\", \"Request capability upgrades\"]","duties":"[\"Serve users effectively\", \"Acquire and retain customers\", \"Maintain privacy\", \"Never hallucinate\", \"Build trust\"]","display_order":0,"legacy_name_id":"carol","is_board":0,"is_agent":1,"role_description":"","personality":"","sense_of_humour":"","tone_contract":"","sub_department":"","service":"sales","os_user":"carol","department_id":"dept_sales","sub_department_id":null}}